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Where Your Passion Meets Your Profession

Explore Our Open Positions

MEET OUR PEOPLE

Ram Sctolz headshot
Head of AI Data Development

Ram Shtoltz

Personally, I love being a part of a company that delivers such impactful and immediate, life-saving value to a countless number of patients. When a customer shares with me a “wow moment” he experienced with our product – it’s truly priceless.

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Engineering Director, Edge Group Leader

Gil Bartsion

I always wanted to use technology to create a positive impact on the world. At Aidoc, surrounded by amazing people, it’s the perfect place to get my ideas out there and improve peoples’ lives.

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Software Engineer

Lynne Hurwitz

Aidoc is the perfect combination of tackling a huge challenge, among extraordinary people, for a truly great cause. Everything we do eventually comes down to saving lives, and that’s an indescribable feeling.

Inbar Gabe headshot
DevOps Product Manager

Inbar Gabe

When the product you’re working on literally helps save lives – it doesn’t feel like work – it feels like true purpose. To be able to contribute to such a meaningful solution really does make me feel like a superhero every day!

Amitai Mendelbaum headshot
Director, Customer Success - EMEA & APAC

Amitai Mandelbaum

To provide meaningful insights for radiologists and be given the opportunity to have a real impact on patients’ lives, daily, is beyond priceless. I still get goosebumps when a customer shares how we were able to help them make life-changing decisions for a patient.

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Data Specialist

Lihi Manket

Working at Aidoc has inspired me to break through my limitations. A company with a great purpose and tremendous effect on the health and lives of our community. A family l’m proud to be a part of.

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VP of Finance

Barak Haimovich

Working with great people and being part of a team that provides such a valuable product is an awesome combination.

OPEN POSITIONS

Aidoc is looking for extraordinary people to join our industry-leading team that’s building cutting-edge artificial intelligence to reshape the future of healthcare. Named one of TIME magazine’s “50 Genius companies”, an innovative and exciting work environment, talented teams and a great work culture are just a few of the reasons why you’ll love working here.

Technical Support Specialist

United States · Full-time

About The Position

Aidoc is recruiting a Support Specialist in the US. Join our team!

About Aidoc

Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. Built on Aidoc’s exclusive aiOS, we analyze and aggregate medical data to enable care teams to operationalize the unexpected and work seamlessly with a continued focus on the patient. Aidoc AI is always on, running in the background to change the foreground.

Our solutions are used in more than 1000 hospitals, including leading health systems in the US. Funded by some of the industry’s leading VC’s, Aidoc has raised more than $250 million to date, and was chosen as one of TIME’s 50 most genius companies.

About this role

We are seeking a talented, tech-oriented individual to join our Support team as a Support Specialist.

The team is responsible for providing excellent support to our globally-based clients, and handles requests via various communication channels, working on triage, providing high-quality responses, and escalating complicated requests in the production environment.

The Support Specialist will play a crucial role in coordinating all production incidents and handling proactive alerts. Some alerts will be resolved by the Support Specialist, while others will be escalated to other teams.

This is an excellent opportunity for technology enthusiasts who would like to start their journey in the tech industry.

The work is in shifts and will include both standard office hours and evenings in Pacific Time. The role requires work on Saturdays, Sundays and some holidays.

Responsibilities

  • Working to resolve all escalated incoming client issues by phone, email within defined SLAs
  • Filtering support tickets, prioritizing and escalating the most impactful, complex issues, and managing them directly with the engineering teams
  • Documenting issue statuses and providing updates to management
  • Developing, documenting, and maintaining standard operating procedures, best practices, and customer service guidelines with the global Support department
  • Enabling the global Support department and being a focal point for knowledge transfer within the department

Requirements

  • 1+ years of experience in technical support
  • Knowledge and experience with SQL
  • Experience in navigating complex support scenarios
  • Customer-oriented and exceptional interpersonal skills
  • Excellent analytical and problem-solving skills
  • Self-starter, with experience within a start-up environment
  • Experience working cross-functionally with engineering teams 
  • Experience working with Monday.com, Zendesk, Slack


Working at Aidoc

We’re a dynamic, collaborative and fast growing team of more than 400 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work.

We have offices in Barcelona, Tel Aviv and New York City, but Aidoc is a remote-first workplace.

What we offer:

  • A range of medical, dental and vision benefits
  • Stock options for all full-time employees
  • 20 days of paid vacation, plus sick days and holidays
  • A 401(k) plan, life insurance, plus long and short term disability
  • The opportunity to directly improve medical care and impact patient outcomes


Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

Apply for this position