Aidoc is recruiting a Customer Support Specialist (technical support) in Tel Aviv. Join our team!
Aidoc is the market leader in Healthcare AI, delivering the most widely used portfolio of AI solutions to help physicians prioritize life threatening cases and improve patient outcomes. Aidoc’s solutions are in use in over 1,000 hospitals including some of the leading health systems in the US. Aidoc is also funded by top VCs, having raised more than $250 million to date, and was chosen as one of TIME’s 50 most genius companies.
We are seeking a talented, tech-oriented individual to join our Support team as a Support and Operations Specialist.
The team is responsible for providing excellent support to our globally-based clients, and handles requests via various communication channels, working on triage, providing high-quality responses, and escalating complicated requests in the production environment.
As a team member, you will play a crucial role in coordinating all production incidents and handling proactive alerts, resolving issues independently and handling communication with relevant development teams.