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Where Your Passion Meets Your Profession

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Commitment

To transform the world of healthcare with life-saving AI​

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Excellence

Veterans from elite technology units and leading engineering companies

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One Team

Group of 400+ members that support each other like family​

MEET OUR PEOPLE

Ram Sctolz headshot
Head of AI Data Development

Ram Shtoltz

Personally, I love being a part of a company that delivers such impactful and immediate, life-saving value to a countless number of patients. When a customer shares with me a “wow moment” he experienced with our product – it’s truly priceless.

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Engineering Director, Edge Group Leader

Gil Bartsion

I always wanted to use technology to create a positive impact on the world. At Aidoc, surrounded by amazing people, it’s the perfect place to get my ideas out there and improve peoples’ lives.

Lynne Hurwitz headshot
Software Engineer

Lynne Hurwitz

Aidoc is the perfect combination of tackling a huge challenge, among extraordinary people, for a truly great cause. Everything we do eventually comes down to saving lives, and that’s an indescribable feeling.

Inbar Gabe headshot
DevOps Product Manager

Inbar Gabe

When the product you’re working on literally helps save lives – it doesn’t feel like work – it feels like true purpose. To be able to contribute to such a meaningful solution really does make me feel like a superhero every day!

Amitai Mendelbaum headshot
Director, Customer Success - EMEA & APAC

Amitai Mandelbaum

To provide meaningful insights for radiologists and be given the opportunity to have a real impact on patients’ lives, daily, is beyond priceless. I still get goosebumps when a customer shares how we were able to help them make life-changing decisions for a patient.

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Data Specialist

Lihi Manket

Working at Aidoc has inspired me to break through my limitations. A company with a great purpose and tremendous effect on the health and lives of our community. A family l’m proud to be a part of.

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VP of Finance

Barak Haimovich

Working with great people and being part of a team that provides such a valuable product is an awesome combination.

OPEN POSITIONS

Aidoc is looking for extraordinary people to join our industry-leading team that’s building cutting-edge artificial intelligence to reshape the future of healthcare. Named one of TIME magazine’s “50 Genius companies”, an innovative and exciting work environment, talented teams and a great work culture are just a few of the reasons why you’ll love working here.

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Customer Support Specialist (Tier 1/2)

Tel Aviv · Hourly · Entry-level

About The Position

Aidoc is recruiting a Customer Support Specialist (technical support) in Tel Aviv. Join our team!

The position is full-time or part-time.

About Aidoc

Aidoc is the market leader in Healthcare AI, delivering the most widely used portfolio of AI solutions to help physicians prioritize life threatening cases and improve patient outcomes. Aidoc’s solutions are in use in over 1,000 hospitals including some of the leading health systems in the US. Aidoc is also funded by top VCs, having raised more than $250 million to date, and was chosen as one of TIME’s 50 most genius companies.

About this role

We are seeking a talented, tech-oriented individual to join our Support team as a Support and Operations Specialist.

The team is responsible for providing excellent support to our globally-based clients, and handles requests via various communication channels, working on triage, providing high-quality responses, and escalating complicated requests in the production environment. 

As a team member, you will play a crucial role in coordinating all production incidents and handling proactive alerts, resolving issues independently and handling communication with relevant development teams.

Responsibilities

  • Working to respond to and resolve all incoming client issues by phone, email within defined SLAs
  • Handling real-time system alerts, managing alert escalations and following up with incident management protocols
  • Documenting issue statuses and providing updates to team and management
  • Developing, documenting, and maintaining standard operating procedures, best practices, and customer service guidelines with the global Support department

Requirements

  • Shift based role, including late evenings and on weekends
  • Previous experience in technical support/tech ops
  • Excellent communication in English (written and spoken)
  • Knowledge and experience with SQL
  • Experience in navigating complex support scenarios
  • Customer-oriented and exceptional interpersonal skills
  • Excellent analytical and problem-solving skills
  • Experience working cross-functionally with engineering teams 
  • Experience working with Monday.com, Zendesk, Slack - advantage

Working at Aidoc

Our perks:

  • Be part of something big - using cutting edge technologies to transform the Healthcare industry (while saving patients’ lives)
  • Office close to HaShalom train station with free parking   
  • Stocked up kitchen & meal card
  • Breakfast and lunch made by our personal chef
  • Wellness- yoga, pilates, and functional workouts in the office 
  • Amazing culture - collaborative, transparent & fun!
  • Attractive compensation package & benefits

Apply for this position

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