Aidoc is recruiting a Technical Support Engineer in Tel Aviv. Join our team!
This role requires full-time availability, 5 weekly shifts, and a flexible work schedule that includes day and evening shifts Sunday through Friday.
Shift hours - 09:00-18:00, 16:00-00:00
Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. We analyze and aggregate medical data to enable care teams to work seamlessly with a continued focus on the patient. Aidoc’s AI is always on, running in the background to change the foreground.
Our solutions are used in more than 1000 hospitals, including leading health systems in the US. Funded by some of the industry’s leading VC’s, Aidoc has raised more than $250 million to date, and was chosen as one of TIME’s 50 most genius companies.
The Delivery Department oversees the full spectrum of customer deployments, including new and extended implementations, and manages all operational activities critical to ensuring the stability and performance of Aidoc products.
The Technical Support Engineer will join a highly skilled and technically proficient team working in a dynamic environment.
Technical Support Engineer:
Primary Responsibilities:
- Customer complaint handling: Investigating complex escalations not resolved by Aidoc support Tier-1 level. This may involve working closely with Tier-1, Engineering, Customer Success, or communicating directly with the customer.
- Customer Site Management: Oversees and manages operations related to the support, maintenance, and stability of Aidoc environment at customer sites.
- 3+ years of technical support experience.
- Proficiency in OS maintenance and troubleshooting.
- Demonstrated ability to thrive in a highly dynamic environment
- Strong knowledge of SQL or similar query languages.
- Excellent customer-facing skills
- Ability to handle stressful situations effectively
- Highly proficient in written and spoken English
- Exceptional analytical and problem-solving skills
- Experience working cross-functionally with product and engineering teams to escalate issues, document expected vs. current behavior, and outline replication steps.
- Familiarity with technical platforms and tools such as Kusto, JSON, API calls, Grafana, and OpenSearch/Logz
Preferred Qualifications:
- Bachelor’s or Engineering degree in a technical field
- Previous experience working in Healthcare technology companies.
- Familiarity with coding languages (python, Shell, c, java)
- Experience with CRM systems like Zendesk, Salesforce, etc.