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See Open Roles

Commitment

To transform the world of healthcare with life-saving AI

Excellence

Veterans from elite technology units and leading engineering companies

One Team

Group of 400+ members that support each other like family

MEET OUR PEOPLE

Head of AI Data Development

Ram Shtoltz

Personally, I love being a part of a company that delivers such impactful and immediate, life-saving value to a countless number of patients. When a customer shares with me a “wow moment” he experienced with our product – it’s truly priceless.

Engineering Director, Edge Group Leader

Gil Bartsion

I always wanted to use technology to create a positive impact on the world. At Aidoc, surrounded by amazing people, it’s the perfect place to get my ideas out there and improve peoples’ lives.

Software Engineer

Lynne Hurwitz

Aidoc is the perfect combination of tackling a huge challenge, among extraordinary people, for a truly great cause. Everything we do eventually comes down to saving lives, and that’s an indescribable feeling.

DevOps Product Manager

Inbar Gabe

When the product you’re working on literally helps save lives – it doesn’t feel like work – it feels like true purpose. To be able to contribute to such a meaningful solution really does make me feel like a superhero every day!

Director, Customer Success - EMEA & APAC

Amitai Mandelbaum

To provide meaningful insights for radiologists and be given the opportunity to have a real impact on patients’ lives, daily, is beyond priceless. I still get goosebumps when a customer shares how we were able to help them make life-changing decisions for a patient.

Data Specialist

Lihi Manket

Working at Aidoc has inspired me to break through my limitations. A company with a great purpose and tremendous effect on the health and lives of our community. A family l’m proud to be a part of.

VP of Finance

Barak Haimovich

Working with great people and being part of a team that provides such a valuable product is an awesome combination.

OPEN POSITIONS

Aidoc is looking for extraordinary people to join our industry-leading team that’s building cutting-edge artificial intelligence to reshape the future of healthcare. Named one of TIME magazine’s “50 Genius companies”, an innovative and exciting work environment, talented teams and a great work culture are just a few of the reasons why you’ll love working here.

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Technical Support Engineer (2/3)

Tel Aviv · Full-time · Intermediate

About The Position

Aidoc is recruiting a Technical Support Engineer in Tel Aviv. Join our team!

This role requires full-time availability, 5 weekly shifts, and a flexible work schedule that includes day and evening shifts Sunday through Friday and holiday eves. Friday shifts are once every 3 weeks.

Shift hours - 09:00-18:00, 16:00-00:00

About Aidoc

Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. We analyze and aggregate medical data to enable care teams to work seamlessly with a continued focus on the patient. Aidoc’s AI is always on, running in the background to change the foreground.

Our solutions are used in more than 1000 hospitals, including leading health systems in the US. Funded by some of the industry’s leading VC’s, Aidoc has raised more than $250 million to date, and was chosen as one of TIME’s 50 most genius companies.

About this role

The Delivery Department oversees the full spectrum of customer deployments, including new and extended implementations, and manages all operational activities critical to ensuring the stability and performance of Aidoc products.

The Technical Support Engineer will join a highly skilled and technically proficient team working in a dynamic environment.

Technical Support Engineer:

Primary Responsibilities:

Customer complaint handling: Investigating complex escalations that were not resolved by Aidoc's customer support. This involves working closely with Support, Engineering, and Customer Success and communicating directly with the customer.
Customer Site Management: Oversees and manages operations related to the support, maintenance, and stability of Aidoc's environment at customer sites.
Customer Site Monitoring Escalation Point: Lead deep investigations understanding Service impact incidents and mitigate them.

Responsibilities

The Technical Support Engineer is responsible for the day-to-day operations and maintenance of production services and systems. This includes Performing comprehensive troubleshooting of production issues to identify and resolve complex support issues escalated by Aidoc's support team in a timely manner.
End-to-end ownership and management of assigned investigations to ensure they meet service agreement level while ensuring top-notch service and customer satisfaction.
Monitor and analyze production data to identify opportunities for improvement and communicate these insights to the engineering teams.
Fine-tuning the system based on performance
Extend/Create Dashboards for investigations and Troubleshooting
Configuration updates
Identify Gaps in aidoc services monitoring and improve them.
Analytics on System Health, Site performance, Quality of Tickets
Feature enablement/Disablement.
Provide technical deep-dive troubleshooting with global clients
Providing product feedback and insights to internal teams
Managing internal projects related to support, such as training and support readiness for release

Requirements

3+ years of technical support experience.
Proficiency in OS maintenance and troubleshooting.
Demonstrated ability to thrive in a highly dynamic environment
Strong knowledge of SQL or similar query languages (Join level is a must).
Excellent customer-facing skills
Ability to handle stressful situations effectively
Highly proficient in written and spoken English
Exceptional analytical and problem-solving skills
Experience working cross-functionally with product and engineering teams to escalate issues, document expected vs. current behavior, and outline replication steps.
Familiarity with technical platforms and tools such as Kusto, JSON, API calls, Grafana, and OpenSearch/Logz

Preferred Qualifications:

Bachelor’s or Engineering degree in a technical field
Previous experience working in Healthcare technology companies.
Familiarity with coding languages (python, Shell, c, java)
Experience with CRM systems like Zendesk, Salesforce, etc.

Working at Aidoc

Our perks:

Be part of something big - using cutting-edge technologies to transform the Healthcare industry (while saving patients’ lives)
Office close to HaShalom train station with free parking
Stocked up kitchen & meal card
Breakfast and lunch made by our personal chef
Wellness- yoga, pilates, and functional workouts in the office
Amazing culture - collaborative, transparent & fun!
Attractive compensation package & benefits

Apply for this position

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